• This Mobile Application with the name of Runner (App) is operated by Delta Digitech Private Limited( We/Our/Us). We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000),the Digital Data Privacy Act 2023 (22 Of 2023) and other national and state laws which relate the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal information.
• Downloading, assessing, or otherwise of the App indicates that you have read this privacy policy and consent to its terms. If you do not consent to its terms of this Privacy Policy, do not process to download, access or otherwise use the app.
• We collect your personal information in order to provide and continually improve our products and services.
• Our privacy policy is subject to change at any point without notice. To make sure you are aware of any changes, please review this policy periodically. The last updated date can be found at the beginning of this policy.
• All organisations/partner firms/ and or any third party working with or for us, who have access to personal information will be expected to read and comply with this policy. No third party may access or process personal information held by us without having first entered into confidentiality agreement.
• Runner respects your privacy and is committed to protecting it through its compliance with its privacy policies. All the data you provide us by visiting our website and application is in the jurisdiction of the India's Data Protection Directive and in accordance with Europan Union General Data Protection Regulation (GDPR).

• From you directly and through this app: We may collect information through the App when you visit.The data we collect depends upon the context of your interactions with our App.
• Through business interaction: We may collect information through business interaction with your employees.
• From other sources: We may receive the information from other sources such as public databases; joint marketing partners; social media platforms, or other third parties such as:
• - Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
• - Information about your interactions with the products and services offered by our subsidiaries.

• We collect information primarily to provide better services to all of our customers.
• We collect the following information from you when you use or signup on our App:
  Name
• We do collect the following sensitive information when you use or signup on our App:
  (all personal information of debit/credit card)
• We Collect information abount the location of your devices, including geolocaion infotmation (with your consent)
• We use bluetooth technology (with your consent) when yoy use or signup on our App
• When you visit our App, some information is automatically collected. This may include information such as the type of mobile device, Operating System (OS) running on your device, Internet Protocol (IP) address, unique user ID, access times, device type, and language. We also collect information about how you use Our products or services.
• We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc.
• The information about your usage of the App, including crash logs and usage statistics.
• Information about the location of your device, including geolocation information.
• We automatically collect information using "Cookies". Cookies are small data files stored on your device. Among other things, cookies help us to improve our App, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our App.
• By using this App, you are agreeing that We may advertise your feedback on the App and other marketing materials.

• We use the information we collect primarily to provide, maintain, protect and improve our current products and services.
• We use the information collected through this App as described in this policy and we may use your information to:
  

- Improve our services, App and how we operate our businesses;

- We use the information collected to help you with indoor Navigation services.

- Understand and enhance your experience using our App, products and services; III. Personalize our products or services and make recommendations;

- Provide and deliver products and services you request; V. Process, manage, complete, and account for transactions;

- Provide customer support and respond to your requests, comments, and inquiries; VII. Create and manage the online accounts you manage on our App;

- Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages; IX. Communicate with you about promotions, upcoming events and news about products and services;

- We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences;

- Protect, investigate and deter against fraudulent, unauthorized or illegal activity


INFORMATION SHARED WITH RESTAURANTS/SHOPS/ MERCHANTS


- The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts. From there, you can choose to navigate to the physical storefront or select goods for picking, packing, and delivery by individual Personal Shopper(s) to your location. In order to make this work, we need to share information about you and your order with the other parties who help enable the service.

• Information about our user is an important part of our business and we take due care.
• We share your data with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also share data with our affiliates and subsidiaries, with vendors working on our behalf.
• We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.
• These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
• We release account and other personal information when we believe is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, protect the rights, property or safety of Us, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

• We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to the data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card schemes.
• We maintain physical, electronic, and procedural safeguards in connection with the collection,storage, and disclosure of personal customer information.
• We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
• It is important for you to protect against unauthorized access to your password and your devices, and applications. Be sure to sign off when you finish using a non-personal device.
• Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
• Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

You can delete your account by visiting your profile settings page on our application. You can delete your account at any time by following this process : Go to Profile -> Setting -> click on the 'Delete Account' button and further confirm on deleting the account.

We will remove your public posts from view and/or dissociate them from your account profile within 30 days of your confirmation to delete the account, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law as on the date your request for account deletion. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. It is to be noted that the information cannot be recovered once the account is deleted by the requested User.

The Runner does not sell, trade, or rent personal data to third parties. We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. We encrypt our services using SSL. We use appropriate data collection, storage and processing practices.

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

We use your email address to send you information and updates about your order. You can unsubscribe from these services at any time.

For marketing and promotional activities of our service.

For customer support as well as update on policies.

The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure - You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us

PROTECTION OF PERSONAL DATA

We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. We limit access to your Personal Data to our employees on a need to know basis. Nevertheless, please understand that the transmission of information via the internet is not completely secure. therefore, any transmission remains at your own risk.

You may find advertising or other content on our Website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. In addition, these websites or services, including their content and links, may be constantly changing. Browsing and interaction on any other website, including websites that are linked to our Website, are subject to the terms and policies of that website.

Our Platform and third parties with whom we partner may use cookies, pixel tags, web beacons, mobile device IDs, «flash cookies» and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.

A pixel tag is a tiny graphic with a unique identifier, embedded invisibly on a webpage, and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings.

We can update our Privacy Policy from time to time. When we change this Privacy Policy in a significant way, we will post/push a notification on our Website/Application along with the updated Privacy Policy.

Force Majeure Event means any event due to any cause beyond the reasonable control including, without limitation, unavailability of any communication system, damage, fire, flood, earthquake, explosion, acts of God, civil disorder, strikes, lockdown, pandemics, and/or industrial action of any kind, breakdown of transportation facilities, riots, revolution, hostilities whether war be declared or not, acts of government, governmental orders or restrictions, breakdown and/or hacking of the Website such that it is impossible to perform the requirements under the Agreement, or any other cause or circumstances beyond the control of the Website hereto which prevents timely fulfilment of orders.

When you use the Services, we may collect location data. For instance, if you allow the Services to access location services through the permission system used by your device's mobile operating system or browser, we might collect the precise location of your device. We may also infer your general location information, for example by using your internet protocol (IP) address.

CONTACT US

If you have any queries relating to the processing/ usage of information provided by you or Runner's Privacy Policy, you may email the Data Protection Officer (DPO) at

write to us at connect@therunner.co.in or at the following address.

For Users residing in any other part of the world:

DELTA DIGITECH PRIVATE LIMITED
5th Floor, Panama Building,
Ganapati Chowk, Viman Nagar,
Pune-411014.