By using the Website, You warrant that You have read and reviewed these Terms of Service and that you agree to be bound by it. If You do not agree to be bound by these Terms of Service, please leave the Website immediately. The Owner only agrees to provide use of this Website and Services to You if You assent to these Terms of Service. Further, based on the Services obtained by a User, additional terms and conditions in respect of the specific Services may apply, which shall be deemed an agreement between the Users and the Owner.
In the event of any change to such information, you shall be required to promptly inform Runner of the same, in writing, at least 1 week prior to the date on which such change shall take effect. You acknowledge and accept that Runner has not independently verified the information provided by You. Runner shall in no way be responsible or liable for the accuracy or completeness of any information provided by You.
You must be at least 18 (eighteen) years of age to use this Website or any Services contained herein. By using this Website, You represent and warrant that You are at least 18 years of age and may legally agree to these Terms of Service. The Owner assumes no responsibility or liability for any misrepresentation of Your age.
The Website is an online store which carries out sale of the following: Food, Retail, Duty Free and other services. We reserve the right to refuse service or refuse to sell the products on the Website at our sole discretion to anyone for any reason at any time.
The Website does not screen or censor the users who register on and access the Website. You assume all risks associated with dealing with other users with whom you come in contact through the Website. You agree to use the Website only for lawful purposes without infringing the rights or restricting the use of this Website by any third party.
The Owner may provide You with certain information as a result of Your use of the Website or Services. Such information may include but is not limited to, documentation, data, or information developed by the Owner, and other materials which may assist in Your use of the Website or Services ("Owner Materials"). Subject to these Terms of Service, the Owner grants You a non-exclusive, limited, non-transferable and revocable license to use the Owner Materials solely in connection with Your use of the Website and Services. The Owner Materials may not be used for any other purpose and this license terminates upon Your cessation of use of the Website or Services or at the termination of these Terms of Service.
You agree not to collect contact information of other Users from the Website or download or copy any information by means of unsolicited access so as to communicate directly with them or for any reason whatsoever.
Any unauthorized use by you shall terminate the permission or license granted to you by the Website and You agree that you shall not bypass any measures used by the Owner to prevent or restrict access to the Website.
You agree that the Website and all Services provided by the Owner are the property of the Owner, including all copyrights, trademarks, trade secrets, patents and other intellectual property ("Owner IP"). You agree that the Owner owns all right, title and interest in and to the Owner IP and that You will not use the Owner IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Owner IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLS), without express written permission from the Owner.
As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable you to use the Website and Services. You must not share such identifying information with any third party and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing. An email notification will suffice. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. The billing information You provide us, including credit card, billing address and other payment information, is subject to the same confidentiality and accuracy requirements as the rest of Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of these Terms of Service. The Owner reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
Can add the same in Point 26 of SPAM POLICY in Terms of Usage
You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), and shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.
All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone with respect to products and services being offered by the Merchants. The commercial/contractual terms include without limitation price, applicable taxes, shipping costs, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. The price of the product and services offered by the Merchant are determined by the Merchant itself and Runner has no role to play in such determination of price in any way whatsoever. Runner shall be responsible for the delivery services to the Merchants/Buyers through the Platform.
Runner shall offer support services in respect of Order fulfilment, payment collection, call centre support, and other ancillary services, for the contract execution. Runner neither makes any representation or warranty as to specifics of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Runner is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or backordered. Runner is operating an online marketplace and assumes the role of facilitator and delivery, and does not at any point of time during any transaction between Buyer and Merchant on the Platform come into or take possession of any of the products or services offered by Merchant.
Runner is only providing a platform for communication, and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer. Similar to the above, Runner is only providing a platform for communication with the Merchants and provides pick-up and delivery services or Task completion services with respect to the Orders placed by Merchants/Buyers on the Platform as it is merely facilitating Delivery Services by connecting the Merchants to the Buyers through the Platform. In case of complaints by the Merchants/Buyers for deficiency or lapse in the delivery services or Task completion services provided by Runner, you can notify or complaint the same to connect@therunner.co.in and also assist Merchants/Buyers to the best of its abilities to enable satisfactory resolution of the complaint.
You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services or general business of the Owner.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy, whether knowingly or unknowingly; (d) to violate any local, federal or international law, statute, ordinance or regulation; ((e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information or any content which is defamatory, libelous, threatening, unlawful, harassing, indecent, abusive, obscene, or lewd and lascivious or pornographic, or exploits minors in any way or assists in human trafficking or content that would violate rights of publicity and/or privacy or that would violate any law; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to damage, disable, overburden, or impair the Website or any other party's use of the Website; (j) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (I) to personally threaten or has the effect of personally threatening other Users. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. The Company has the full authority to review all content posted by Users on the Website. You acknowledge that the Website is not responsible or liable and does not control the content of any information that may be posted to the Website by You or other User of the Website and you are solely responsible for the same. You agree that You shall not upload, post, or transmit any content that you do not have a right to make available (such as, the intellectual property of another party).
You agree to comply with all applicable laws, statutes and regulations concerning your use of the Website and further agree that you will not transmit any information, data, text, files, links, software, chats, communication or other materials that are abusive, invasive of another's privacy, harassing, defamatory, vulgar, obscene, unlawful, false, misleading, harmful, threatening, hateful or racially or otherwise objectionable, including without limitation material of any kind or nature that encourages conduc that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, provincial, national, or international law or regulation, or encourage the use of controlled substances.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
EXCLUSIONS OF LIABILITY
If you place an order via our application or websites, you will be presented with confirmation on your screen that your order has been received and accepted by us. Your contract with us is only formed when you have been presented with this confirmation. You will also receive a confirmation email. Please make sure that the email address you provide is correct and in proper working order, as these are required to fulfil your order.
Runner enables transactions on its Platform between participating restaurants/shops/merchants and buyers, whose place of business is situated at the niche markets under the Mall and Airport Authority of India, dealing in prepared food and beverages, consumer goods, clothes apparels accessories Liquor and other products and services. Further, the Buyer can also place Orders for undertaking certain tasks on the Platform.
We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors may occasionally prevent us from achieving this. We will do our best to fulfil your order in accordance with the time confirmed to you at the time of your order.
The company's goal is to ensure that the prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate due to technical problems, typographical errors, or incorrect product information provided to the Company by third-party vendors. In any such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.
The Platform allows the Buyers to place Orders and upon acceptance of such Orders by the Merchants, Runner will, subject to the terms and conditions set out herein, facilitates delivery of goods or services, or completion of Tasks. Before placing the order, it is mandatory for you to mention all the details of the Flight which you are boarding. You also may be asked for your Boarding pass details in order to avoid inconvenience of late delivery and to serve on time delivery. We only supply products for private use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
However, upon Buyer’s successful completion of booking an Order, we may call the Buyer on the telephone or mobile number provided to confirm the details of such Order, price to be paid and the estimated delivery time. For this purpose, Buyer will be required to share certain information with us, including but not limited to Buyer’s (i) first and last name (ii) mobile number; and (iii) email address (iv) Boarding pass details etc. (v) Time of Delivery (vi) Place of delivery. It shall be Buyer’s sole responsibility to bring any incorrect details to our attention.
Cancellation and Refund Policy
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our application (the “App”) and our ‘Runner’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Customer Cancellation
As a general rule Buyer shall not be entitled to cancel the Order once placed. Buyer may choose to cancel Order only within one minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Runner reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one minute followed by suspension of account, as may be necessary in the sole discretion of Runner.
If Buyer cancels his/her Order after one minute of placing it, Runner shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as compensation for the damages suffered by Runner, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is post-paid, to compensate the Merchants. You acknowledge that your cancellation, or attempted or purported cancellation of an Order, shall amount to a breach of your unconditional and irrevocable authorization in favour of Runner. In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value.
Non-Customer Cancellation
Runner reserves the right to collect a penalty for the Orders constrained to be cancelled by Runner for reasons not attributable to Runner, including but not limited to:
Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, wrong order of the product delivered, you will be required to share the proof before any resolution can be provided, which has to be served within 15 minutes of the order being delivered on Runner’s Email ID. Any complaint beyond the stipulated time will not be entertained.
In case of cancellations for the reasons attributable to Runner or the Merchant, Runner shall not collect any penalty from the Buyer. In the unfortunate circumstance, if we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. Our decision on refunds shall be final and binding. You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase, refund amount will reflect in your account based on respective banks policies within 7 working days.
Cancellation policy for Retail
The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if the refund is requested under the following conditions –
Runner reserves the right to look into the cancellation request of the Buyer and determine if such cancellation request falls under the conditions mentioned above. If Runner is satisfied that the request and same fulfils any of the aforesaid conditions, then Runner shall process the cancellation request and refund amounts to the Buyer.
You agree and undertake that you shall not request for a pick-up or drop of any item which is illegal, hazardous, dangerous, or otherwise restricted or prohibited under any statute or law or regulation for transportation. This includes items classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), BCAS (Bureau of Civil Aviation Security) and other government or regulatory agencies.
You agree that the recipient of the item(s) should be available at the drop-off location at time communicated for delivery. In the event the recipient is not available or refuses to take delivery, you will receive a notification either through App and/ SMS and/ or a phone call. On receipt of Non-acceptance Message, it shall be your responsibility to take re-delivery of the items on payment of additional cost which may be communicated by Runner.
These terms of use set out the terms on which you may make use of the website (www.Runner.co.in) and mobile, tablet and other applications (our “Sites”) that we have created, whether as a guest or registered user. Use of our Sites includes accessing, browsing, or registering to use the Sites.
Please read these terms of use carefully before you start using our Sites, as these terms will apply to your use of our Sites. By accessing, browsing and using our Sites, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use any of our Sites.
Your use of our Sites, including any orders you place, is governed by our Terms and Conditions of Sale. Please take the time to read these, as they include important terms which apply to you.
Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. You are responsible for making all arrangements necessary for you to have access to the Sites. You're also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these terms and conditions.
You understand that each time uses the Website in any manner, you agree to these Terms. By agreeing to these Terms, you acknowledge that you are interested in availing and purchasing the Services that you have selected and consent to receive communications via phone or electronic records from the Website including e-mail messages telling you about products and services offered by the Website (or its affiliates and partners) and understanding your requirements. Communication can also be by posting any notices on the Website. You agree that the communications sent to You by the Website shall not be construed as spam or bulk under any law prevailing in any country where such communication is received.
The Owner, through the Website and Services, may engage in affiliate marketing whereby the Owner receives a commission on or percentage of the sale of goods or services on or through the Website. The Owner may also accept advertising and sponsorships from commercial businesses or receive other forms of advertising compensation.
Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the Services, You authorize the Owner to use Your information in India and any other country where We may operate.
The Website and Services are provided for communication purposes only. You acknowledge and agree that any information posted on Our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between You and the Owner. You further agree that Your purchase of any of the products on the Website is at Your own risk. The Owner does not assume responsibility or liability for any advice or other information given on the Website.
The Owner may sell goods or services or allow third parties to sell goods or services on the Website. The Owner undertakes to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. However, the Owner does not guarantee the accuracy or reliability of any product information and You acknowledge and agree that You purchase such products at Your own risk. For goods or services sold by others, the Owner assumes no liability for any product and cannot make any warranties about the merchantability, fitness, quality, safety or legality of these products. For any claim You may have against the manufacturer or seller of the product, You agree to pursue that claim directly with the manufacturer or seller and not with the Owner. You hereby release the Owner from any claims related to goods or services manufactured or sold by third parties, including any and all warranty or product liability claims.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. Any orders including orders by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address may be subject to the above. We may restrict the sales of products or Services to any person, geographic region or jurisdiction at our sole discretion as we may decide on a case-by-case basis.
We further reserve an absolute right to refuse any order placed by any person and to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If we cancel your order, we will contact the e-mail and/or billing address/phone number provided at the time the order was made.
We take care to accurately display the colours and images of our products but, we cannot guarantee that your computer or phone screen's display of any colours will be accurate. We also do not provide any warranties that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations and standards, or that any errors in the Service will be corrected. Prices and descriptions of products are subject to change at any time without notice, at our sole discretion. We may remove or discontinue any products from our site without prior notice. Any offer for any product or service made on this site is void where prohibited.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). If You are unhappy with a service being sold on Our Website, You may request a refund.
We will make reimbursements for returns without undue delay, and not later than:
(i) 30 days after the day we received back from you any goods supplied; or
(ii) (if earlier) 30 days after the day you provide evidence that you have returned the goods; or (iii) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
The Owner does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.
You agree to defend and indemnify the Owner and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney's fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of these Terms of Service, or Your conduct or actions. You agree that the Owner shall be able to select its own legal counsel and may participate in its own defence if the Owner wishes.
You are strictly prohibited from using the Website or any of the Owner's Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
The Owner may occasionally post links to third-party websites or other services. You agree that the Owner is not responsible or liable for any loss or damage caused as a result of Your use of any services linked to from Our Website.
This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.
The Owner may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Owner shall have no liability for any damage or loss caused as a result of such downtime.
The Owner may terminate these Terms of Service with You at any time for any reason, with or without cause. The Owner specifically reserves the right to terminate these Terms of Service if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Owner or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with Us, You may also terminate these Terms of Service at any time by contacting Us and requesting termination. Please keep in mind that any outstanding fees will still be due even after termination of Your account. At the termination of these Terms of Service, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.
The language to be used in connection with this Agreement shall be the English language. This Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws rules. Failure to enforce any provision of this Terms shall not constitute a waiver of any terms hereof. The Arbitration shall be conducted in accordance with Arbitration and Conciliation Act, 1996 or any statutory re-enactment or modification thereof for the time being in force.